Walk-through Support

Last Updated: 2/23/99

Customer Support Document #7430

Logitech QuickCam Home: Camera Quits Functioning in CU-SeeMe After a Short Time

This document is written with the assumption that the user has a general understanding of basic Windows® 98 commands in order to perform the procedures detailed below. When possible, we try to describe the entire process in full detail.
However, different system configurations often require different procedures to perform these actions. It is beyond the scope of this document to provide all the necessary information to perform all the procedures mentioned on all possible system configurations. For assistance with these procedures, please consult the Microsoft Windows 98 manual, or online help system. If your particular question is not addressed in this document, please check our Customer Support Document catalog to select another document which might better help you.

NOTE: This document is intended for use with version 3.1.2 or higher of the CU-SeeMe software. If you are using an earlier version, please upgrade at http://www.wpine.com.

QuickCam Home quits functioning in CU-SeeMe after a short time

Logitech has identified an issue with using the video streaming capability of CU-SeeMe with the QuickCam Home. This issue typically occurs anywhere from 10 seconds to 5 minutes into a call. The symptoms include the camera image going
black or freezing. In most situations the camera's light will also turn off. This means that the camera will no longer be accessible by any application until the system has been rebooted. Although it's possible to continue in the conference room, the camera will no longer be sending video.

In order to resolve this issue, the streaming ability of CU-SeeMe must be disabled. This can be done by editing a setting in the Registry. Use the following instructions to complete this task:

IMPORTANT NOTE: In order to solve some issues, this document makes references to editing the Windows 98 Registry. For information about how to edit the registry, view the "Changing Keys And Values" on-line Help topic in Registry Editor
(REGEDIT.EXE).

Make a backup copy of the registry files (SYSTEM.DAT and USER.DAT) before you edit the registry.

WARNING: Using the Registry Editor incorrectly may cause symptoms requiring a reinstallation of Windows 98. Logitech is not responsible for issues which may result from incorrect use of the Registry Editor. Use the Registry Editor at your own
discretion. The Registry Editor should only be used to make the exact changes described.

1. Click on "Start", then "Run". In the Open line, type REGEDIT and hit [enter]. This will open the Windows 95/98 Registry Editor.

2. Click on the '+' next to "HKEY_LOCAL_MACHINE"

3. Click on the '+' next to "Software"

4. Click on the '+' next to "White Pine"

5. Click on the '+' next to "CU-SeeMe"

6. Click on the '+' next to "3.1"

7. Highlight the folder labeled "General"

8. On the right hand side of the screen highlight the entry labeled "Disable Streaming"
9. Click on "Edit" menu in the Registry Editor Menu bar and select "Modify"

10. You will now be prompted with an "Edit String" window
11. Change the "Value data" for this key from "No" to "Yes"

11. Close the Registry Editor (saving is automatic) and reboot your system

Once these steps have been completed, the QuickCam Home should function correctly in CU-SeeMe.

© 1999 Logitech Inc. All rights reserved. Logitech, the Logitech logo, and product names referred to herein are the
registered trademarks of Logitech. All other trademarks are the property of their respective owners.



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